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Inbound, Outbound and upgraded functionality?
Inbound Calls :-
- Waiting calls preview the caller number and database name match
- User option to pop full dezrez record card
- Card pop is independent of any current dezrez active windows
- Card pop initialises even if user not currently logged onto dezrez
- Avoid the need to request/repeat information for transfer of calls
click here for short movie demo clip - inbound call
Outbound calls :-
Dial direct from dezrez (click on the telephone number)
- Reduce repetitive tasks and errors
- Unanswered / engaged calls can quickly and easily be called back
- Maximize productivity - call more customers in a given time period
click here for short movie demo clip - inbound call
Users can alternatively request an optional upgrade to a full version of the software featuring the following additional functionality
- Smart Softphone
- Extensions status (including multi-site working)
- Text messaging
- Absence text
- Call logging histories
- Internal / external callback
- Tray Icon including message waiting
- Quick access to telephone system features
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