When you are faced with an issue with our software and the way you use it in your business you should call our support team. They will work with you to find a way to resolve the issue within the functionality and features of the current software and make it work for you.
If it becomes clear that a new feature needs to be added or we need to change an existing feature they will create a ‘feature request’. That is the first step in the process. That feature request will go to the design team and they will assign a priority to it based on the type of request and other users’ feedback. The more requests the higher it is prioritised.
Once a feature request is added to our product roadmap the design team create a mock-up and prototype before discussing it in detail with the development team. The design team will then write a detailed ‘story’ for the development team to work from.
Those stories are then allocated to a ‘development sprint’ which generally lasts two weeks and during which time we develop the new or updated feature. Following the development, the feature is rigorously tested where we evaluate every possible scenario to ensure it is working properly and there are no bugs.
Once thoroughly tested the new feature will be released to our live software for you and everyone to use.