Dezrez & Rezi Software Support Centre

Innovation unites our technology, processes, and people. Click the button below to head over to our dedicated Help Centre.

HELP CENTRE

We aim to exceed customer expectations

Our support teams thrive on using their expertise to exceed customer expectations. Their collaborative approach and ability to resolve issues quickly mean you can rely on us to always deliver business benefits and long-term advantages.

Our data migration specialists on-board customers with precision so they are ready for our training team. Thereon, dedicated service teams offer a tailored service so you can maximise your software and accelerate growth.

Proactive support with rapid diagnostics and resolution

Our support team is fully experienced in estate agency practice and in daily contact with our customers. They share in-depth knowledge of our products proactively and take pride in their rapid seven-second response to enquiries. Contactable from 9-5.30 from Monday to Friday and available for emergency support on weekends and bank holidays, people who care about your business can be reached by telephone, online chat, online ticket submission and email.

SUPPORT CENTRE

Secure data migration

Our data migration team is technically minded, business focused, and personally engaging. They work closely with you to determine your commercial requirements before analysing existing data sets, ready to import or rebuild as much as possible. Throughout the structured migration, they offer ongoing consultancy to ensure the process is seamless, downtime is minimal, and your data is securely transferred prior to training.

With you every step of the way

Our service teams are solely dedicated to working closely with you to understand the needs and nuances of your individual and branch networks. Using this insight they highlight the best way to use our software and services to increase performance and elevate your customers’ experience. They can also advise on best practice and processes for creating synergy and business opportunities across your business.

110+ expert employees dedicated to every client’s success

We deliver market leading cloud-based software and legal conveyancing services for fast growing sales and lettings businesses. But we do more than deliver software as a service. Having been entrenched in the industry since 1999, we confidently help estate agents to maximise their data so they work more productively, connect branch networks more efficiently, and deploy business insight more effectively. This approach has won us numerous awards and seen staff double so that we now have 110+ expert employees dedicated to every client’s success.