Online Property Management Software: A Guide

A complete guide to online property management systems.


There has never been a greater need for agents to be able to offer real-time customer service updates and actions to busy landlords and tenants. 

Across a high demand sales and lettings market, choosing the best online property management software solution can help to alleviate the pressure and drive workflow efficiency.

Our comprehensive guide covers everything you need to know about online property management software, including how a CRM can cover maintenance work, accounting and tenancies.

Using online property management software

What is property management software?

The purpose of property management CRM software is to streamline, automate and safeguard the day-to-day operations and responsibilities of landlords, property managers, tenants, vendors and contractors. Utilised by estate agents across the UK and beyond, it’s software that can be categorized into the following sectors:

  • Residential
  • Commercial
  • Industrial
  • Retail
  • Multifamily
  • Mixed user
  • There are many different types of online property management software systems. Some offer solutions just for managing properties, tenancies and maintenance, whilst others also include built-in client accounting software, like ReziPM!

    ReziPM Property management system

    Our aim is to reduce the number of staff needed to manage a portfolio of properties despite this increase in red tape. This means a clearer, more helpful interface and automation of tasks where possible. For example, improvements in automation around the accounting process can empower smaller accounts teams to do more with less.” Ross Withers, Head of Product, Dezrez.


    Get started with our online property management system today!


    Benefits of using residential property management software

    ReziPM’s platform for a property management system provides estate agents and property accountants with intuitive and easy to follow processes, simplifying the landlord, tenant and vendor experience with online independent portals that enable clear document visibility and better communication. 

    Rezi Anytime, an online, flexible, white label solution also means you never need to appear as closed. Offering a 24/7 client, landlord and tenant portal, information can still be uploaded with the agent notified in real-time when this has happened. Never miss an opportunity with our 24/7 online solution.

    ReziPM Property management software

    Choosing a cloud-based letting agent software means that you’re free to access information on any device, be it at home or in the office. Following the impact of coronavirus, there has never been a more apparent time to ensure that the software you choose is flexible, operating away from the office when you need it to.


    Our fully compliant and modern online property management software supports the latest legislation around Client Money Protection, Gas Safety Certificates, Electrical Inspections, Legionella Risk Assessments and Right to rent comes as standard. A combined solution offering a one stop shop, keeping your agency and clients safe guarded with an easy to navigate user interface. View documents from the main dashboard, making it quick to find the exact paperwork that you need.


    Key features of Property Maintenance Software

    When managing properties we understand that it’s essential to keep up to date with any maintenance work that may need completing. This means utilising the best property maintenance softwarefor managing work raised by the landlord, vendor or tenant and actioning or assigning this with real-time updates. ReziPM’s online property management software allows you to complete and follow the journey with clear visibility of the actions taken when raising and managing maintenance jobs, assigning contractors, issuing job sheets and uploading contractor invoices. 

    Its lettings management software offers a transparent and easy to use interface for busy, high performance estate agents and property management accountants. This ensures that the communication between all parties stays on track, boosting customer service and productivity.


    We also know that as an estate agent it’s important that you can keep landlords and tenants up to date with planned property inspections when needed. Our system allows booking to be completed from directly within the online property management software

    The benefits of property management accounting software

    When a job is completed by a contractor ReziPM allows you to pay the required landlords and contractors. Providing professional looking Payment Statements and Remittance Advice directly from the system, providing effective accounting software for property managers.


    ReziPM’s accounting system also allows agents to pay landlords, collect rent, pay contractors, manage deposits and produce and process payment batches with a simple, easy to use forms and fields from directly within the software. That’s right, with a direct connection set up to your bank account there’s no need to waste time logging onto online banking anymore.

    Get started with our online rental property management software today!


    What makes an ‘open API’ property management solution different?

    An open API means that the software is open to integrate with third party software. This enables you and your team to connect and utilise your favourite pieces of tech within your lettings CRM software. Using our open API, ReziPM customers will soon be able to connect to 1000s of leading market place apps using Zapier.


    The beauty of using Zapier to connect to these apps within your online real estate management system is that no developer is required. With simple step by step guides it’s never been simpler to create zap workflows to utilise and automate everyday tasks, saving you valuable time and resource! This means more time to win new instructions. Visit our Zapier page to find out more about how it works with our CRM software.

    How lettings agents can use ReziPM

    • Stop duplicate data with a one-stop-shop. Sales, letting, maintenance and accounting solution all under one roof.
    • Improve tenant and landlord satisfaction with improved communication with access to a modern, online portal 24/7 with Rezi Anytime.
    • Use online banking software built in that offers automated payment processes.
    • A fully compliant accounting system allowing agents to pay landlords, collect rent, pay contractors, manage deposits and produce and process payment batches.
    • Configure Client Preferences - Full customisation shows that you really understand and care for your customers.
    • Future proofed management, maintenance and accounting software - all under one roof.
    • Built with the latest technology, ReziPM’s open API means integrating with your favourite PropTech products is simple.

    It’s time to take your business to the next level. Rezi property management includes property maintenance software and accounting software for property managers in a combined solution for high performance estate agents. Delivering real time updates, quick auto-banking options and the ability to integrate the latest apps on the market without the need of a developer, these are just some of the reasons why agents are choosing Rezi and ReziPM as their sales and lettings software provider