Use automation to improve customer service
Examples of customer service automations using estate agency software
- Send welcome emails to new clients
- Send SMS or emails automatically when an update has occurred on a property
- Set up Zoom meetings when a certain trigger is met
- Request and receive viewing feedback via SMS
- And more!
The benefits of using customer service automation
When using software for real estate agents, it’s important that you use it to its full potential. With Rezi Premium, be sure to use these automations, workflows and integrations in order to give yourself an advantage over your competitors – especially when it comes to building a better relationship with clients and offering responsive, quality customer service.
1. Reduce your manual workload
2. Build better relationships with clients
3. Show your efficiency
4. Improve transparency
Key to using automation in real estate
- Make sure your messaging isn’t robotic: Automation is techy but it doesn’t have to seem that way to your clients. Write the emails or text messages as if it were being sent by you or your agents – and make sure they suit your company’s tone.
- Use merge fields: When setting up an automated email template, include the client’s name for a more personal touch.
- Don’t be afraid of automation: While it can be daunting to start using automation, once you’re set up, you will not regret it!
For more information on using Rezi Premium estate agency software for automation, be sure to book a demo today and a friendly member of our team will be happy to walk you through the process of adding automation: